Payments & Refunds

At Zelamida, we want your shopping experience to be safe, simple, and transparent. All payments are securely processed through Stripe for orders within the United Kingdom.

1. Payment Method

• All payments are processed via Stripe, accepting the following major debit and credit cards: Visa, MasterCard, American Express, JCB, Diners Club, and the digital wallet Google Pay.
• No sensitive payment information is stored on our website.
• Payment is completed securely at checkout using Stripe’s encryption technology.

2. Pricing Transparency

• The price displayed on the product page and checkout page is the final price.
• There are no hidden fees, extra charges, or surprise taxes.
• Please ensure your billing information is accurate. Our team may contact you via phone or email to verify your order if necessary.

3. Payment Verification

• Orders may be confirmed by phone or email to ensure correct delivery and payment details.
• Any orders placed with inaccurate or false information may be cancelled.

4. Refunds

• If a returned or defective item qualifies for a refund, we will process the refund via the original payment method through Stripe.
• Refunds are typically issued within 7 business days once the item is received and inspected.
• If the customer prefers, a replacement item can be sent instead of a refund.

5. Contact Information

If you have questions about these Terms or your order:

• Store Name: Zelamida
• Email: info@zelamida.store
• Phone: +44 1530 263529
• Support Hours: Monday–Saturday, 9:00 AM – 6:00 PM (GMT)
• Business Address: 36 Garden Crescent, Barlestone, Nuneaton, CV13 0BJ, United Kingdom