Terms of service

Terms of Service

Effective Date: February 15, 2026

Welcome to Zelamida. By using our website and purchasing our office supplies, you agree to these Terms of Service. We have kept them simple and clear so you know what to expect when ordering from us.

1. Our Commitment to You

By visiting our site, you agree to follow these terms. We promise to provide reliable office supplies and a secure shopping experience. In return, you agree to use our site only for lawful purposes and provide accurate information, especially your phone number and delivery address, when placing an order.

2. Transparent Pricing and Payments

All payments are processed securely through Stripe. We accept major debit and credit cards including Visa, MasterCard, American Express, JCB, Diners Club, and digital wallets such as Google Pay. No payment information is stored on our website.

No Hidden Fees: The price displayed at checkout is the final price. No extra service charges or fees apply.

Billing Accuracy: You agree to provide current and accurate purchase information. Our team may contact you via phone or SMS to verify your order before dispatch.

3. Product Details and Accuracy

  • Descriptions: We aim to provide accurate product descriptions. If an item is significantly different from its description, we will address it under our Return Policy.
  • Availability: Popular items may sell out quickly. If an item is out of stock, we will notify you to cancel the order or offer a replacement.

4. Shipping and Your Responsibility

  • Correct Address and Phone: Ensure your shipping address and phone number are accurate.
  • Delivery Attempt: You must be available to receive your order. Failed deliveries may result in a second attempt before returning the order.

5. Returns, Refunds, and Cancellations

  • Return Window: You have 30 days to request a return for defective or damaged products.
  • Refunds: Refunds are processed via Stripe using the original payment method once the returned item is received and inspected.
  • Cancellations: Requests can be made within 24 hours of placing an order. Once shipped, the standard return process applies.

6. Limitation of Liability

Zelamida is not responsible for indirect or accidental damages resulting from using the website or products. Liability is limited to the amount paid for the product.

7. Account and Order Integrity

If you create an account, you are responsible for keeping your password secure. We may cancel orders or block accounts that place fraudulent orders.

8. Governing Law

These Terms are governed by the laws of the United Kingdom. Any disputes will be handled in local courts of our business jurisdiction.

9. Updates to These Terms

Zelamida may update these Terms of Service. Changes will be posted on this page immediately.

10. Contact Information

  • Store Name: Zelamida
  • Email: info@zelamida.store
  • Phone: +44 1530 263529
  • Support Hours: Monday–Saturday, 9:00 AM – 6:00 PM (GMT)
  • Business Address: 36 Garden Crescent, Barlestone, Nuneaton, CV13 0BJ, United Kingdom