Privacy policy

Privacy Policy

Last Updated: February 15, 2026

At Zelamida, we take your privacy seriously. When you place an order, we are committed to protecting your personal information and following GDPR and Google Merchant Center transparency requirements.

1. Data Collection

  • Order Details: Name, email, shipping address, and phone number. These are used to process orders, provide tracking updates, and coordinate deliveries.
  • Device Information: IP address and browser type, which help us improve website functionality.
  • No Unnecessary Data: We do not collect any sensitive personal information that is not required for your order.

2. Payment Options & Security

All payments are processed securely through Stripe. We accept major debit and credit cards including Visa, MasterCard, American Express, JCB, Diners Club, and digital wallets like Google Pay. No payment information is stored on our website.

3. Data Sharing

We do not sell or rent personal information. Data is shared only with:

  • Shipping Partners: UK couriers such as Royal Mail, DPD, and Evri, who deliver orders.
  • Service Providers: Tools to send order confirmations, process payments via Stripe, or analyze website performance.

4. Cookies

Cookies help remember items in your cart and improve website functionality. You can disable cookies in your browser settings, though some features may be affected.

5. Your Rights (GDPR)

You have the right to:

  • Access: Request a copy of the personal information we hold.
  • Correction: Ask us to update or correct your details.
  • Deletion: Request that your data be permanently removed from our system.

To exercise your rights, email info@zelamida.store. We respond within 24–48 hours.

6. Data Security

All personal information, including delivery addresses and phone numbers, is protected using SSL encryption. Your details are kept secure throughout the ordering and payment process via Stripe.

7. Contact Us

  • Store Name: Zelamida
  • Email: info@zelamida.store
  • Phone: +44 1530 263529
  • Support Hours: Monday–Saturday, 9:00 AM – 6:00 PM (GMT)
  • Business Address: 36 Garden Crescent, Barlestone, Nuneaton, CV13 0BJ, United Kingdom